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Aftersales Service Manager - HILL - Belgrade

Our Client is a reputable international producer of household appliances, with strong local presence in Serbia. For further development of their service operations, we are searching for an experienced and goal-oriented candidate for the position of 

Aftersales Service Manager
 

Requirements:

  • 3 years of experience in managing service network, ideally within consumer electronics industry
  • Experience with technical goods and warranty management is crucial
  • good knowledge of English and advanced knowledge of Excel are prerequisites
  • excellent planning, organization and administration abilities
  • proven capability of leading and directing external and internal teams
  • regional flexibility and willingness to travel 

 

 

Responsibilities:

  • developing of procedures in customer service and after-sales activities
  • constantly working on improving the resolution of customer requirements
  • analyzing data related to aftersales and customer satisfaction
  • acquisition of new service providers
  • service KPI management; monitoring and control of guarantee costs
  • performing predictions and creating reports to increase the level of service
  • preparing, analyzing and testing solutions for the elimination of potential challenges within the service business activities
  • performing market research, meetings and presentations and organizing technical trainings
  • occasionally collecting damaged goods from customers
  • providing of regulatory explanations and guidelines in his line of work
  • participating in solving problems, suggesting discounts and solutions for damaged goods
  • visiting service centers periodically which includes travels in and out of country
  • organizing Call-center for all markets in which the company operates
  • providing support to colleagues in his line of work
  • preparation of weekly and monthly service reports

Our client is offering you a challenging and responsible position, an opportunity for further development of your career within a developing international environment.

If you believe you are the right person for this position, please send us your CV and motivation letter in English, with full confidentiality.

HILL International, Beograd, Ruzveltova 45, tel/fax: +381 11 3294 500
E-mail: prijava@hill.rs

Grad / Region

Beograd

Detalji pozicije

  • Država Srbija